Returns & Exchanges
At ANNKE, we stand by the quality of our security solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your hardware is defective or doesn't meet your expectations, our streamlined return process ensures a quick resolution.
Initiate Request
Contact our support team or log into your ANNKE account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare Package
Securely pack the device in its original packaging including all cables, mounts, and manuals to ensure the item is not damaged during transit.
Ship Item
Affix the provided shipping label or use a traceable carrier to send the package to our designated service center for inspection.
Refund Processing
Once our technicians verify the product condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing